Effective Date: November 4, 2024
Thank you for shopping with Grupo AAA website grupoaaa.es. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.
1. Returns
You have the right to return any item purchased from our website within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In the original packaging, with all tags and labels attached.
2. Return Process
To initiate a return:
- Contact Us: Email us at info@grupoaaa.es or call us at +34 933 87 79 98 to request a return authorization.
- Package the Item: Ensure the item is securely packaged to prevent damage during return shipping.
- Ship the Item: Return the item to the following address:
Avenida Alfonso XIII 115,
08912 Badalona,
Barcelona, Spain
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund to your original payment method within 30 days.
4. Exchanges
If you need to exchange an item for the same item, please follow the return process above, and place a new order for the item you wish to receive.
5. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Customized or personalized items.
- Gift cards.
- Downloadable software products.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the item is defective or the wrong item was sent. In such cases, we will cover return shipping costs.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Address: Avenida Alfonso XIII 115, 08912 Badalona, Barcelona, Spain
- Telephone: +34 933 87 79 98
- Email: info@grupoaaa.es
Thank you for choosing Grupo AAA!